A total of 1332 clients participated in this year’s survey, offering invaluable feedback on their experience and shedding light on the current challenges and opportunities facing the UK’s small and medium-sized enterprises (SMEs).
Key Highlights:
- 94% of respondents said they would recommend TaxAssist Accountants to others
- 84% of respondents rate TaxAssist Accountants 8-10/10
- The survey captured valuable insights into the evolving needs of SMEs, including digital transformation, tax efficiency and business resilience.
“We’re thrilled with the positive result of this year’s survey,” said Kelly Chick, Group Head of Marketing and Brand. “Our clients are at the heart of everything we do, and their feedback helps us continuously improve and innovate. Knowing that over 94% would recommend us is a testament to the dedication of our network and the trust we’ve built with the SME community.”
The survey forms part of TaxAssist Accountants’ ongoing commitment to listening to clients and adapting services to meet their changing needs. With over 400 locations across the UK, the franchised network continues to be a trusted partner for small businesses navigating complex financial landscapes.
This is also reflected in the TaxAssist Accountants Trustpilot rating which is currently 4.6 out of 5 from 4,301 reviews. Reviewers overwhelmingly report a great experience, consistently highlighting the friendly and helpful attitude of team members and the firm’s clear explanations, responsive communication and efficient service.
TaxAssist Accountants will use the insights from the survey to enhance client services, advocate for change, invest in new technologies and expand advisory support tailored to SME growth.
If you are interested in finding out more about joining the TaxAssist Accountants network, call us on 0800 018829 or contact us here to register your interest.
October 2025
With a detailed plan for the growth and evolution of the TaxAssist brand, plus the addition of new products and services, these are exciting times for the TaxAssist network.
Franchisee Case Studies
Kam Aujla
Martin Thomas
Matthew Tyerman
Carl Whitehead
Lewis Jones
Kam & Sejal Sira
Accreditations & ethics
The Group abides by the ethics of the British Franchise Association (bfa) and works closely with all relevant accountancy and tax professional bodies and institutions. TaxAssist Accountants is also a member of the Irish Franchise Association and the Franchise Council of Australia (FCA). In 2024, The TaxAssist Group earned Great Place To Work Certification, a prestigious award based entirely on what current employees say about their experience of working at The TaxAssist Group.
