The recognition is based on feedback from franchisees across the TaxAssist Accountants network and provides an independent measure of their experience of operating within the franchise.
As part of the assessment, existing franchisees are invited to complete an anonymous survey covering 21 aspects of franchise ownership. The responses are assessed using WorkBuzz's consistent methodology to generate an overall Franchise Satisfaction Benchmark score.
James Mattam, Group Director of Franchising, said: “We’re thrilled to have received this valued award for the thirteenth consecutive year.
“It’s testament to our unwavering commitment to delivering outstanding support, innovation, and partnership across the network and is a clear reflection of the trust our franchisees place in us.
“Every response matters to us and feedback is carefully listened to and acted upon as we continually seek to build on our successful strategies and systems.”
The survey examines key areas of the franchise relationship, including Training and Support, Leadership, the Franchise System, Value and Rewards, Culture and Relationships, and General Satisfaction.
TaxAssist Accountants achieved particularly strong scores across a number of measures, including Shared Goals at 96%, Head Office Support at 89% and Brand satisfaction at 89%.
The results reflect the continued importance The TaxAssist Group places on listening to franchisee feedback and using it to inform the development of its support, systems and wider franchise strategy.
Achieving 5-Star Franchisee Satisfaction for a 13th consecutive year represents another important endorsement of the partnership between The TaxAssist Group and the independent business owners operating across its network.
The recognition also builds on a long-standing commitment to developing a franchise model that combines the benefits of local business ownership with the support, expertise and resources of a wider organisation.
June 2025
With a detailed plan for the growth and evolution of the TaxAssist brand, plus the addition of new products and services, these are exciting times for the TaxAssist network.
Franchisee Case Studies
Kam & Sejal Sira
Raza Syed
Bukky Shonola
Hannah Campbell
Jaz Grewal
Karen Goncalves
Accreditations & ethics
The Group abides by the ethics of the British Franchise Association (bfa) and works closely with all relevant accountancy and tax professional bodies and institutions. TaxAssist Accountants is also a member of the Irish Franchise Association and the Franchise Council of Australia (FCA). In 2025, The TaxAssist Group earned a Great Place to Work 'Best Workplaces in Consulting & Professional Services' certification, a prestigious award based entirely on what current employees say about their experience of working at The TaxAssist Group.
