The latest independent Franchisee Satisfaction Benchmark, conducted by franchise consultancy WorkBuzz, recorded increases in both participation and overall satisfaction across the TaxAssist network.
The response rate increased by 8% to 69%, providing a broader representation of franchisee experiences. Overall franchisee satisfaction also rose from 83% to 85%.
Alongside the 5-Star Franchisee Satisfaction award, TaxAssist was recognised for Continuous Improvement, highlighting the Group’s ongoing focus on listening to franchisees and using their feedback to develop its support, systems and services.
The annual anonymous survey examines six key areas of the franchisee experience:
- Training & Support
- Franchise System
- Culture & Relationships
- Leadership
- Value & Rewards
- General Satisfaction
The results provide the Group with an independent measure of how franchisees view their experience and the effectiveness of the support available to them.
James Mattam, Group Director of Franchising at TaxAssist Accountants, said: “We are delighted to have once again been awarded the prestigious 5-Star Franchisee Satisfaction accolade, achieving this recognition for the 14th consecutive year. To receive this recognition consistently over such a long period is something we are extremely proud of.
“It is particularly encouraging to see our overall satisfaction rating increase this year. The feedback we receive through the survey is incredibly valuable. It gives us a real insight into the experience of individuals across our network, helps us identify what we are doing well and, just as importantly, highlights areas where we can continue to improve.
“The additional recognition for continuous improvement reflects our commitment to listening to our franchisees and acting on their feedback. As the network continues to evolve, ensuring that we provide the right support, tools and opportunities for our franchisees remains a key priority for us.”
Achieving the 5-Star Franchisee Satisfaction Award for a 14th consecutive year, alongside recognition for continuous improvement, reinforces TaxAssist Accountants' commitment to building a strong, supportive and continually evolving franchise network.
The Franchisee Satisfaction Benchmark is provided by WorkBuzz, a leading independent franchise consultancy. It works by inviting existing franchisees to participate in an anonymous online survey which asks them 31 questions about their franchise ownership experience. Using a consistent methodology, the franchise is assigned an overall FSB score and the highest performing franchisors are recognised in the Best Franchise Awards.
For more information, please visit www.bestfranchiseawards.co.uk/
September 2026
With a detailed plan for the growth and evolution of the TaxAssist brand, plus the addition of new products and services, these are exciting times for the TaxAssist network.
Franchisee Case Studies
Raza Syed
Jaz Grewal
Hannah Campbell
Bukky Shonola
Karen Goncalves
Kam & Sejal Sira
Accreditations & ethics
The Group abides by the ethics of the British Franchise Association (bfa) and works closely with all relevant accountancy and tax professional bodies and institutions. TaxAssist Accountants is also a member of the Irish Franchise Association and the Franchise Council of Australia (FCA). In 2025, The TaxAssist Group earned a Great Place to Work 'Best Workplaces in Consulting & Professional Services' certification, a prestigious award based entirely on what current employees say about their experience of working at The TaxAssist Group.
