I am a qualified Chartered Management Accountant and prior to joining TaxAssist Accountants, worked as a Group Financial Controller for a large motor dealership group based in Colchester. 

Prior to that I had many years experience within the small company sector including several years as a director of the family motor dealership business. I also spent a year working in the Stock Exchange following qualification.

I joined TaxAssist Accountants in 2002, opening my first shop in Bishop's Stortford in 2005. I opened my Epping shop in 2012, my Brentwood shop in 2014 and an office in Harlow in December 2017.

I’ve found that the shops produce pretty much all the volume of new business that we can handle, putting the business in its best position yet.

With the increasing maturity of our own organisation structure, we took the decision to sell our Colchester shop and reinvest the proceeds into a new shop in Brentwood. This has the advantage of a more convenient location for us within the original Bishop's Stortford territory. It has also enabled us to buy a long term lease for the first time which should provide us with long-term income in the future. The new shop opened in January 2014.

In response to the increase in business, I now employ five full-time accountants and an administrator between the three shop fronts and have taken on an apprentice too. I was initially wary of taking on people unless absolutely necessary but I found that it’s clearly the way to go if you want to grow your business. The last thing I want is to have to turn business away so to cope with demand and to maintain good client service the team is absolutely essential.

With three shop fronts, it’s important to put some thought into how to manage them all at the same time. Bishop's Stortford is the main office and the two other shop fronts run on a leaner basis as satellites of the main business, with one person dealing with clients’ accounts day to day, letting me come in as required. The rate of development with TaxAssist Accountants is strong – there’s a great deal of potential there for franchisees.

As my business has grown, I’ve continued to make use of the training and support on offer from the Norwich-based Support Centre. TaxAssist Accountants have provided me with an incredibly comprehensive training package that included a six-week course that focused on all aspects of running a business.

The training taught me new approaches to accounting while reinforcing what I already knew.  It gave me the confidence that I would be able to bring success to the business - refocusing my existing skills to ensure I had a full understanding of the TaxAssist Accountants’ model.

I was initially attracted to TaxAssist Accountants because of the significant support – the whole package is incredibly solid and I found it very reassuring. In fact, since I launched the business in 2002, in many ways the support has kept on getting better. TaxAssist Accountants is dedicated to their franchisees and the advice and guidance is very clear, to the point and incredibly helpful.